UPPCL - Uttar Pradesh Power Corporation Limited

Uttar Pradesh Power Corporation Limited (UPPCL) is the government-owned organization responsible for electricity transmission and distribution in Uttar Pradesh. It was established on January 14, 2000, under the Electricity Act, 1999, as part of power sector reforms in the state. UPPCL plays a crucial role in ensuring an efficient, cost-effective, and reliable power supply to millions of consumers, including residential, commercial, and industrial sectors.

My Connection

History and Establishment of UPPCL

When and Why UPPCL Was Established?

Uttar Pradesh Power Corporation Limited (UPPCL) was established on January 14, 2000, under the Electricity Act, 1999. It was formed as a part of the power sector reforms in Uttar Pradesh to improve the efficiency, transparency, and reliability of electricity distribution and management.

Before UPPCL, electricity distribution in Uttar Pradesh was managed by the Uttar Pradesh State Electricity Board (UPSEB), which was responsible for power generation, transmission, and distribution. However, due to financial losses and operational inefficiencies, the state government decided to restructure the power sector. As a result, UPPCL was created to handle power transmission and distribution separately from power generation.

Services Provided by UPPCL

UPPCL (Uttar Pradesh Power Corporation Limited) is responsible for ensuring a reliable and efficient electricity supply across Uttar Pradesh. It offers various services to consumers, ranging from electricity distribution to billing and electrification projects.

Electricity Distribution

UPPCL is the primary agency responsible for distributing electricity across the state. The distribution is managed through different regional power distribution companies (DISCOMs), including:

Dakshinanchal Vidyut Vitran Nigam Limited (DVVNL) – Southern UP
Madhyanchal Vidyut Vitran Nigam Limited (MVVNL) – Central UP
Paschimanchal Vidyut Vitran Nigam Limited (PVVNL) – Western UP
Purvanchal Vidyut Vitran Nigam Limited (PuVVNL) – Eastern UP
KESCO (Kanpur Electricity Supply Company Limited) – Kanpur city

These companies handle power distribution, maintenance, and service delivery for both urban and rural consumers.

Consumer Services

UPPCL provides various services to consumers, ensuring smooth electricity access and support.

Bill Payments

Consumers can pay their electricity bills using multiple methods:

Online Payment: Through the UPPCL website, mobile apps, and third-party wallets.
Offline Payment: At authorized collection centers, post offices, and banks.
Auto-Debit Facility: Consumers can opt for automatic bill deductions from their bank accounts.

New Electricity Connections

UPPCL allows residents and businesses to apply for new electricity connections through both online and offline modes:

Online Application: Consumers can submit their application via the UPPCL portal, upload documents, and track status.
Offline Process: Applications can be submitted at local electricity offices.
Load Selection: Consumers can choose their required electricity load based on their usage needs.

Complaint & Grievance Redressal

Consumers can register complaints related to power outages, faulty meters, and billing errors via:

UPPCL Helpline Number
Online Complaint Portal
Mobile App for Complaints

Rural and Urban Electrification Projects

UPPCL works on various government and state-funded projects to ensure electricity reaches every household, village, and city in Uttar Pradesh.

a) Rural Electrification

Saubhagya Yojana (Pradhan Mantri Sahaj Bijli Har Ghar Yojana): Aims to provide electricity to all rural households.
Deendayal Upadhyaya Gram Jyoti Yojana (DDUGJY): Focuses on strengthening rural electricity distribution networks.
Installation of Solar Grids: Promotes renewable energy in rural areas.

b) Urban Electrification

Integrated Power Development Scheme (IPDS): Improves electricity infrastructure in cities and towns.
Smart Meter Implementation: UPPCL is rolling out prepaid and smart meters to enhance billing efficiency.
Underground Cabling: Modernization of urban electricity networks to reduce power theft and improve reliability.

UPPCL Online Services

UPPCL provides a range of online services to make electricity-related processes more accessible and convenient for consumers. These services allow users to manage their electricity connections, pay bills, register complaints, and request modifications to their power load—all from the comfort of their homes. Below is a detailed explanation of key online services offered by UPPCL:

New Connections

UPPCL allows individuals and businesses to apply for new electricity connections online without visiting local offices.

✅ How to Apply for a New Connection Online:

Go to the UPPCL official website and navigate to the “New Connection” section.

Select the connection type (domestic, commercial, industrial, agricultural, etc.).
Fill out the online application form with:
Personal details (Name, Address, Contact Info)
Load requirement (kW or kVA)
Proof of identity and address (Aadhaar, PAN, etc.)
Property ownership documents or rent agreement
Upload the required documents and submit the form.
Pay the applicable connection charges online.
Track the status of your application using the reference number provided after submission.
Once approved, UPPCL officials will conduct a site visit and install the connection.

💡 Key Benefits:

Eliminates the need for multiple office visits.
Transparent process with online tracking.
Faster processing and reduced paperwork.

Complaints & Grievances

Consumers facing electricity-related issues can file complaints online and track their resolution.

How to File a Complaint Online:

Visit the UPPCL complaint portal or dial the customer care helpline.

Select the type of complaint:

Power outage or supply failure
Overbilling / incorrect bill amount
Meter-related issues (faulty meter, meter reading problems)
Transformer or electricity pole issues
New connection delay or service issues
Enter consumer details (Account Number, Name, Mobile Number).
Provide a brief description of the issue and upload supporting documents (if required).
Submit the complaint and note down the reference number.
Track the complaint status through the portal or via SMS notifications.

💡 Additional Support:

24/7 customer service helpline available.
Complaints are typically resolved within a fixed Service Level Agreement (SLA) period.
UPPCL has a Grievance Redressal Forum for escalated issues.

UPPCL Customer Support

UPPCL provides various customer support services to ensure a smooth experience for electricity consumers in Uttar Pradesh. The corporation has set up multiple communication channels, including helpline numbers, online portals, and physical customer care centers, to assist users with their queries and complaints.

Helpline Numbers and Customer Care Centers

UPPCL has a dedicated 24×7 helpline for customer support. Consumers can contact these numbers to report issues related to electricity supply, billing, meter reading, and other services.

UPPCL Toll-Free Helpline: 1912
Electricity Complaint Helpline: 1800-180-0440
Billing & Payment Support: Available on the UPPCL website and mobile app
Regional Customer Care Centers: UPPCL has set up district-wise customer support offices where consumers can visit for direct assistance.

Online Application: Consumers can submit their application via the UPPCL portal, upload documents, and track status.
Offline Process: Applications can be submitted at local electricity offices.
Load Selection: Consumers can choose their required electricity load based on their usage needs.

Complaint & Grievance Redressal

Consumers can register complaints related to power outages, faulty meters, and billing errors via:

UPPCL Helpline Number
Online Complaint Portal
Mobile App for Complaints